Refund Policy

Refund Policy

At Flōw, we are dedicated to your wellness journey. Because our products are personal care devices used directly on the skin, we maintain strict hygiene standards to protect all our customers.

1. 28-Day Refund Window

We offer a 28-day refund policy from the date of delivery. This applies exclusively to:

• Manufacturing Defects: If your device has a functional electronic defect or arrives damaged, we will issue a refund or a replacement.

2. No-Return Policy

To guarantee the safety and sanitation of our community, we do not accept returns on any items that have been opened or used. Once the hygiene seal is broken, the product is no longer eligible for a refund or return.

3. How to Request a Refund

To initiate a request within your 28-day window:

1. Contact flow.helpdesk@zohomail.eu with your order number.

2. Provide clear photos or video of the the specific defect.

3. Once verified, your refund will be processed to your original payment method.